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User Experience

Digital Adoption Challenges: Why End-Users Don’t Verify Their Bank Accounts
By Meng Guan on October 27th, 2020

When asked to connect their bank accounts to digital platforms or apps, users drop off. How to drive more user conversion on fintech?

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User Experience

To Maintain High Conversion Rates, Know Why Borrowers Drop Off
By Vlad Arutunian on September 24th, 2020

Instant bank verification (IBV) is a cultural shift for borrowers. To maintain high conversion rates, it helps to know why they fail to connect their bank accounts.

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User Experience

Retention is the New Growth: 5 Ways to Drive Higher Customer Retention
By Cendrine Ippersiel on April 27th, 2020

In times like these, where acquisition can be made difficult by a volatile market and cautious prospects, retention should be your number one focus.

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User Experience

Digital Finance is the Way Forward: What to Do and Where to Start
By Frédérick Lavoie on March 25th, 2020

As digital strategies are being pushed front and center, financial data connectivity and enrichment enable you to start generating positive outcomes now — and set up long-term success for both your business and your customers.

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User Experience

How to Win the Fight for Consumer Trust — Trust Us, You Can
By Yves Lavoie on February 20th, 2020

Successful personal and business relationships rely on trust. In today’s crowded marketplace, it’s time to get started (or get serious) about building trust.

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User Experience

What Your Customers Are Thinking About When They Get Asked to Connect With Flinks
By Simon-Pierre LeBel on December 12th, 2019

As more and more consumers connect their bank accounts to financial apps and services, some want to learn more about the technology enabling them to do so.

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User Experience

Your Competitors Are Turning to Transactional Data, Here’s Why
By Frédérick Lavoie on November 25th, 2019

The banking industry is undergoing disruption, driven by shifts in culture and technology. Here’s an (extremely) short list of what you need to do to win.

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User Experience

Guide – The State and Future of KYC
By Yves Lavoie on July 30th, 2019

The digital transformation of the KYC allows financial businesses to fight fraud, customer attrition, and business risks more efficiently.

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User Experience

The Bank Rating Letter: An Obituary
By Yves Lavoie on May 14th, 2019

BANK, RATING, LETTER. Whether you are in sales, operations, or compliance, these are probably your three least favorite words strung together. Discover how to leverage your customers’ bank accounts and kiss the letter goodbye.

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User Experience

When It Comes To Banking, UX Is the New Black
By Cendrine Ippersiel on April 23rd, 2018

  It is inherently linked to the user’s wants, needs and motivations, and it’s everywhere. Omnipresent UX The user experience, also referred to as UX, describes how a user feels and interacts with a product or service. Most people probably do not know it, but they are constantly surrounded by UX, in every single mundane thing […]

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